+386 51 66 85 99 info@climbtriglav.com

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+386 51 66 85 99 info@climbtriglav.com

Login

Sign Up

After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
Password*
Confirm Password*
First Name*
Last Name*
Birth Date*
Email*
Phone*
Country*
* Creating an account means you're okay with our Terms of Service and Privacy Statement.
Please agree to all the terms and conditions before proceeding to the next step

Already a member?

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Terms and conditions

Payment Policy

Payments can be made by bank transfer, credit card or Paypal. Payments by PayPal incur a 5% handling fee. No refunds will be given due to bad weather, snow conditions, illness or lost luggage. Durango d.o.o. understands that unexpected situations do occur and all request for refunds will be taken into consideration
We collect a 30% non-refundable deposit upon booking. The final payment is due 7 days before the tour.

Booking Policy

Bookings can be made by booking form or email or by sending us your requirements through our contact page. A reservation can only be guaranteed when deposit  payment has been received in advance.

Cancellation Policy

Only Durango d.o.o. or a representative of Durango d.o.o. can cancel tour due to weather or snow conditions. A cancellation 30 days before the start of the booking 50% of total cost from booking will be charged. A cancellation 29-0 days before the start of the booking 100% of total cost from booking will be charged.

Safety Policy

Climbing and ski touring are considered dangerous activities. Durango d.o.o. is not responsible for any accidents, injuries or death that may occur. It is up to the participant or responsible adult to decide what is dangerous and whether to continue or not. Durango d.o.o. is not responsible for any damages/loss of equipment or personal belongings. The guide has the last say where to go and what to do.
You must have your own travel insurance for the trip covering also climbing/hiking activities and we strongly recommend that you purchase trip cancellation / interruption insurance to protect your travel investment when you book your trip. We offer optional trip cancellation / interruption insurance.

Complaint Policy

Claims can only be made by the client once the full cost of the program has been paid. However, any complaints should be reported immediately to the Durango d.o.o., in written form, during the program. If the complaint is not sorted out during the program period, a registered letter should be sent to the Tour Operator within 10 days of program ending. Durango d.o.o. has taken all reasonable care to make sure that all the services are provided to a reasonable standard and are provided as described in the itinerary. Durango d.o.o. is not responsible for any changes made by the supplier of which they have not been informed. Any suggestions from the client will be gladly accepted in order to improve the level of services.

Legal Jurisdiction

Both parties agree that the contract will be governed by the Slovenian law. Any dispute which may arise from either party’s obligations shall be subject to the exclusive Slovenian jurisdiction and to the exclusive competent authority of the Civil Court of Kranj, Slovenia.

Privacy Policy

Durango d.o.o. respects your privacy and will not use your personal information other than to prepare your holiday. Durango d.o.o. will not sell your information to any third parties. Photos/video taken during lesson/guiding may be used on social media platforms such as Facebook, Twitter, Youtube, Instagram, Goggle + or Pintrest and webpages.